Refund policy

Returns

Our return policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your purchase, we are unfortunately unable to offer a refund or exchange. 

We want you to be completely satisfied with your purchase. That’s why we offer a Satisfaction or Money-Back Guarantee on your product.

If the product does not meet your expectations, you may request a return within the applicable return period and receive a refund, subject to our return conditions.

To ensure a smooth return process, please return the item in its original condition, with all original components and packaging where reasonably possible.

please contact our customer support team first so we can provide you with the appropriate return instructions.

Your satisfaction is our priority, and we’re committed to making your purchase experience as simple and risk-free as possible.

Refunds

Once your return has been received and inspected, we will send you an email to notify you that we have received your item, along with our decision to approve or reject your refund. If approved, your refund will be automatically applied to your original payment method within a few working days.

Late or Missing Refunds

If you have not yet received your refund, please check your bank account first, then contact your bank or credit card provider, as some processing time may be required. If you have followed these steps and still have not received your refund, please contact us at hello@recovina.com.

Exchanges

We only replace items that are defective or damaged. If you need to exchange an item for the same product, please email us at hello@recovina.com.

Return Shipping

To return your product, please contact our support team at hello@recovina.com. Once your request has been received, we will provide you with the return address and the next steps to arrange your return in the best possible conditions.